Why I still say No to Monat

In December 2017, I wrote, "Say No to Monat." It is 2021; how do I feel about Monat three and half years later? I still, "Say No to Monat." Monat continues to allow its sales force to lie and bully unhappy customers. The products do not perform as the salesforce promises.

While Monat promised a money-back guarantee, if not happy, they did not honor that promise. Monat had to sign an agreement with the attorney general of Florida promising to give the refunds they refused to keep even though they promised it over and over; The 30-day money-back guarantee was not being honored by Monat. They had to return, according to the agreement, over $80,000 to consumers. This agreement also called out all the lies Monat Market Partners are still saying 3.5 years later. Also, in the agreement, Monat had to pay a quarter of a million dollars to the attorney general. No company will sign an agreement saying, "we won't lie anymore" unless they lied in the past.

My first experience with Monat happened when I taught cancer patients about scalp, hair, skin, and nail care while going through their treatments. I had a beautiful woman crying during one of my classes, so she stayed after to talk. She was upset because a girl had told her she had a shampoo designed for women going through chemotherapy and that it would mean she would not have to lose her hair during the process. When her hair started falling out, the salesperson changed the game. Now it was detox, and that was a good thing because it meant Monat was removing the toxins from her old shampoo. The salesperson who had zero formal training in skincare told her the red bumps and itchy scalp were part of the "detox" phase. That she just had to push through it and keep using Monat. The person trusted her after all; she said it was "FDA approved for chemo patients."

Every word of that were lies built by a company that started with a lie:

"FDA approved to make medical claims."

When Monat got called out for that lie Monat, the company began throwing Market Partners under the bus and scrambling to sue stylists and former sales team members to keep their lies from being exposed. They threatened media outlets, bullied their former consumers who were unhappy, and one salesperson went so far as to create a hater list of stylists and others who spoke out. This list became a jumping point for Monat sales team members to bully and threaten. One went so far as to tell a stylist she hoped she burned up in a house fire. I got threats aimed at children. Many of us continued to speak out because Monat salespeople targeted cancer patients, those with alopecia, or parents whose children had alopecia. They made medical claims and promised false hope. What kind of company allows their salespeople to target and lie to those who have cancer and autoimmune disorders. Let me tell you a HORRIBLE company. Monat focused on suing and threatening stylists and consumers who spoke out against the company rather than fixing and training their sales forces or creating a better product.

In March of 2018, the FDA inspected Monat's facilities. Monat said it was no big deal, and they would release the findings. They never released them. However, they are public, and here is what is a little of what was said by the FDA:

"Your cosmetic was prepared, packed, or held under insanitary conditions whereby it may have become contaminated with filth."

Take a moment to note Monat claimed there were no issues in the facilities that would have created a potential for problems for consumers. Time to talk about those little red bumps on the scalp that consumers complained about, and Monat's sales force was called "detox."

Those little red bumps of acne from Monat products were not your scalp going through detox. The last thing Monat salespeople should have been recommending "was to push through it." Instead, if they had a proper education, they would have recommended the consumer see a dermatologist because those bumps can be from various issues, and Monat's filthy products may have been one of the causes. If you are using any new product that causes red acne-type bumps, STOP! If your scalp itches, stop using that product. You do not need to go through a "detox" phase on your scalp or hair. There are no "years of build-up," as Monat claims. If we need to remove the build-up, it is simply an excellent clarifying treatment that you can have done at your salon. You can also ask your stylist to recommend an at-home treatment.

The other lie that bothers me is "chemically free." I see it repeatedly and often on pages of stylists who sold their soul to the Monat machine of lies. This lie concerns me because it means that for all their claims to be better educated than the stylists who speak out against Monat, they either can't read their labels, don't know how actual science works, or lie because they care more about their bank account than their customers.

One Monat Product: Monat Junior Line Kid's Shampoo

Water, Sodium Laurylglucosides Hydroxypropylsulfonate, Cocamidopropyl Hydroxysultaine, Sodium Methyl Cocoyl Taurate, Sodium Bis-Hydroxyethylglycinate Coco-Glucosides Crosspolymer, Cocamidopropyl PG-Dimonium Chloride Phosphate, Caprylyl/Capryl Glucoside, Sodium Stearoyl Lactylate, Sodium Cocoyl Glutamate, Polyglyceryl-5 Oleate, Glyceryl Caprylate, Citric Acid, Fragrance, Sodium Benzoate, Potassium Sorbate.

Does that look chemical-free? Of course not because everything has a chemical. What concerns me is the lie to try and "trick" consumers. Monat must think we are all stupid consumers who cannot read a label. When you point out this lie, the salesforce goes to while we mean it is "all-natural." All-natural means not synthetic. Please look up Cocamidopropyl hydroxysultaine (CAHS) for yourself. CAHS is a safe ingredient, but we are not talking about safety. We are talking about chemical-free or all-natural. When caught in this lie, Monat then shifts to "naturally based." Naturally based means nothing. My car is "naturally based."

Why do Monat salespeople lie to sell their shampoo? Why say chemical-free, all-natural why not just be honest? Why promise a hormone blocker with no side effects? Why promise to regrow hair caused by internal issues, autoimmune issues, or hormonal issues. The reason is that once you strip down all the lies, Monat is just a bargain-basement product cheaply made and with nothing special. The lies and promises are harmful to those who fall victim to their false promise of hope.

I still say a LOUD NO to Monat because I don't believe a company should need to lie repeatedly to consumers to sell products if their products are quality products.

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